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ANGIE DUARTE
EYELASH EXTENSIONS

TERMS AND CONDITIONS

BOOKING AND PAYMENT

  • All appointments for eyelash extensions must be booked in advance and require a deposit of 20% to secure the booking.

  • An additional public holiday rate will be applicable to all bookings made on public holidays.​

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ARRIVAL AND PREPARATION

  • Clients are requested to arrive for their appointment with clean, makeup-free eyes. Or a makeup remover will be provided.

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RESCHEDULING AND CANCELLATIONS

  • Clients must provide at least 48 hours' notice to reschedule or cancel their appointment without incurring a fee.

  • Failure to provide sufficient notice may result in the forfeiture of the deposit.

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REFUND POLICY

  • We do not offer refunds on eyelash extension services.

  • If a client is dissatisfied with the service provided, they may contact us within 72 hours of their appointment to discuss their concerns. We will endeavour to address any issues and may offer a complimentary touch-up if necessary.

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REFILL APPOINTMENT POLICY

  • Clients scheduling refill appointments must ensure they have at least 40% of their eyelash extensions remaining on each eye.

  • If a client schedules a refill appointment and arrives with empty lashes, they may be required to book a longer appointment or a full set at the discretion of the technician

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PERSONAL HYGIENE AND SAFETY

  • Clients with a history of allergic reactions to eyelash extensions are kindly requested to inform us prior to booking. For the safety and well-being of our clients, we may respectfully decline to provide the service in such cases.

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ADVERSE REACTION

  • While rare, allergic reactions can occur following the application of eyelash extensions.

  • Clients experiencing discomfort or adverse reactions post-service are encouraged to contact us immediately for assistance. We offer free removal of eyelash extensions in such cases.

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LIABILITY

  • Angie Duarte Lashes and its technicians kindly advise that we cannot accept liability for any allergic reactions, injuries, or damages that may occur as a result of the application or removal of eyelash extensions. We appreciate your understanding.

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ACCEPTANCE OF TERMS

  • By booking an appointment for eyelash extensions with Angie Duarte Lashes, clients acknowledge that they have read, understood, and agree to abide by these terms and conditions.

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Thank you for your understanding and cooperation. If you have any further questions, please contact us.

COMING SOON

FAQS

 

What is the duration of an eyelash extension application?

The duration of your appointment can vary based on the technique and type of appointment. The full set takes 90 minutes up to 180 minutes.

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How long do eyelash extensions lash?

The lifespan of eyelash extensions varies. Typically,  they last between 4 to 6 weeks, depending on your natural lash growth cycle and how well you care for them. regular touch-ups are recommended to maintain their appearance.

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Are eyelash extensions safe?

When applied by a trained professional, eyelash extensions are generally safe. However, it's essential to follow aftercare instructions and avoid rubbing your eyes excessively. Allergic reactions are rare but possible, so a patch test is advisable.

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Can I wear makeup with eyelash extensions?

Yes, you can wear makeup, but it's essential to choose oil-free products and avoid waterproof mascara. Be gentle when removing makeup to prevent damage to the extensions.

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Can I swim, spa, or sauna with eyelash extensions?

Yes, you can, but it's best to wait 24 hours after applications. After that, swimming, spa, and sauna are generally safe. Pat them dry gently afterwards.

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How often should I get touch-ups?

Touch-ups are recommended every 2 to 3 weeks to maintain the fullness and longevity of your lashes.

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What if I want to remove my eyelash extensions?

Professional removal is recommended to prevent damage to your natural lashes. Do not attempt to pull them off yourself.​

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What are the reasons behind the requirement for clients to arrive with makeup-free eyes or without mascara for their lash extension appointment?

To optimise the quality and longevity of the lash extension application.

  • Clean Base for Precise Application: Makeup residue, particularly mascara, can create a barrier between the natural lashes and the adhesive used for lash extensions.

  • Avoiding Clumping and Buildup: Mascara residue can contribute to clumping and buildup on the lashes, making it challenging to achieve a seamless and natural-looking lash extension application.

  • Enhancing Adhesive Performance: The adhesive used for lash extensions works best when applied to clean, oil-free lashes. Makeup, particularly oil-based products, can interfere with the adhesive's bonding strength.

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Why do we inquire about client allergies?​

  • Smoking: Singed lashes upon return may indicate exposure to smoke, affecting the retention of the extensions.

  • Oily Skin/Hair: Clients with oily skin or hair may experience poor retention of the extensions, as they may not adhere well to natural lashes.

  • Latex: Some technicians wear gloves during treatment, and latex allergies should be noted to avoid any potential reactions.

  • Plasters: Clients allergic to plasters may also be sensitive to tapes used during the application process.

  • Acrylic Nails: The cyanoacrylate in adhesives used for eyelash extensions is similar to what is used in acrylic nails, which may trigger reactions in some individuals.

  • Fish: Fish collagen is present in some brands of eye pads, so clients with fish allergies should be aware.

  • Asthma/Hay Fever: The fumes from the adhesive may affect breathing, so clients with asthma or hay fever should keep their inhalers nearby.

  • Botox: Clients who have recently undergone Botox treatments may not be suitable for lash extensions, as contact with the treated area could be affected.

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COMING SOON
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